Who we are
This policy explains how Corvax Appliance Care (“Corvax”, “we”, “us”) collects and uses personal information when you visit corvaxcare.com, call us or request a repair. We are an appliance repair company based in Libertyville, Illinois.
What we collect
We collect only what we need to schedule and complete a repair:
- Information you give us: your name, phone number, email address, service address, the appliance and a description of the problem.
- Photos you choose to upload, such as a picture of the model label.
- Records of the work we do: the appliance, parts used, the price you approved and payment status.
- Basic technical data your browser sends when you visit the site, such as pages viewed, device type and approximate location derived from your IP address.
How we use it
We use your information to call or email you back, schedule and carry out the repair, prepare estimates and invoices, answer questions about past work and improve the website. We do not use it for anything unrelated to our service.
Who we share it with
We do not sell or rent your personal information. We share it only with service providers who help us operate, such as the service that delivers website form submissions to our inbox, our email and phone providers, website hosting, payment processing and parts suppliers when an order requires your address. Each receives only what it needs for that task. We may also disclose information if the law requires it.
Cookies and analytics
The site may use cookies and similar tools to measure how pages are used, for example through Google Analytics. These tools collect usage data, not your name or phone number. You can block or delete cookies in your browser settings; the site will still work.
How long we keep it
We keep repair and billing records for as long as needed for our business and tax obligations, and form submissions that don't lead to a repair for a reasonable period, after which we delete them.
Your choices
You can ask us to show you the information we hold about you, correct it or delete it, unless we must keep it by law. Contact us using the details below and we'll respond within a reasonable time.
Security
We take reasonable steps to protect your information, including limiting access to people who need it. No website or email system is perfectly secure, so please don't send payment card numbers through the form or email.
Children
Our services are for adults. We don't knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we'll post the new version on this page with a new date.
Contact us
Corvax Appliance Care, 111 E Winchester Rd, Unit A, Libertyville, IL 60048 · (224) 778-9765 · [email protected]